Return policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return. To be eligible, the item must be in its original condition and packaging. You’ll also need the receipt or proof of purchase. To initiate a return, please contact us at support@nightdrivingglasses.co.uk. If your return is approved, we’ll send you a return shipping label along with instructions on how to return your item. Please note that items sent back without prior return approval will not be accepted. If you have any questions about returns, feel free to reach out to us at support@nightdrivingglasses.co.uk.

Damages and Issues

Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll assess the issue and make it right.

Exceptions/Non-Returnable Items

Some items can’t be returned, such as perishable goods (like food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (like beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have questions about a specific item, don’t hesitate to contact us. Unfortunately, sale items and gift cards are also non-returnable.

Exchanges

The fastest way to get the item you want is to return the original item, and once the return is accepted, place a new order for the replacement.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, with no justification required. As with other returns, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@nightdrivingglasses.co.uk.