Information we collect
- Name and email address
- Billing and shipping details
- Payment status processed by PayPal and related providers
- Customer-service messages
- Product, lens and prescription information you provide
- IP address, browser, device and on-site activity
How we use your information
- Process orders and provide support
- Deliver products and updates
- Prevent fraud and manage payment risk
- Improve website performance and shopping experience
- Measure site usage and advertising where consent is required
Analytics and advertising
We use Google Analytics 4 and related Google measurement tools to understand site use and advertising performance. Where required, these tools are used only after the relevant cookie consent choice.
Sharing information
We may share information with providers involved in hosting, payments, fulfilment, email, analytics, advertising, tracking and fraud prevention where needed to operate the store.
Prescription information
Prescription documents and measurements are used to fulfil and support an order and should be accessible only to staff and processors who need them.
Your rights
Depending on applicable law, you may request access, correction, deletion, restriction or object to processing. Contact [email protected].
Cookies
See our Cookie Policy.